WYOMING PREVENTION TECHNICAL ASSISTANCE CONSORTIUM - for Wyoming Tobacco, Substance Abuse & Suicide Prevention Programs
FISCAL AGENT SELF-HELP
Think of LADDER to be a good listener
Look at the other person.
Ask questions.
Don't interrupt.
Don't change the subject.
Express emotion with control.
Respond appropriately.
Human Relations Principles from Dale Carnegie
 
 
 


Your relationships with employees and coworkers are not subsidiary to the work you all come together to do; rather, strong relationships are essential to doing that work--especially if you want to do that work well. People are much more than simply what their job description implies. Give each person's life sincere consideration, and notice a considerable change in your own. You are able to learn from others' experiences that which you could not from simply the experiences you've had. Begin to foster the possibilities by employing some of the following principles:
 
  • Become genuinely interested in other people
  • Smile
  • Be a good listener. Encourage others to talk about themselves
  • Talk in terms of the other person's interests
  • Make the other person feel important -- and do it with sincerity

Professional Development Training Resources:

Trainings available which may be of interest to you are:
  • How to Excel at Managing & Supervising People
  • How to Become a Better Communicator
  • Managing Multiple Projects, Objectives & Deadlines
  • Excelling as a Manager or Supervisor
  • Dealing Effectively with Unacceptable Employee Behavior
  • The Conference on Leadership Development & Teambuilding
  • How to Effectively Manage Multiple Locations
  • Managing Emotions & Thriving Under Pressure
  • The Managers & Supervisors Conference
  • Advanced Microsoft Excel Techniques
  • The Conference for Adobe Photoshop Users
  • Getting the Most from Microsoft Excel
 
Trainings available which may be of interest to you are:
  • Microsoft Excel Basics
  • Microsoft Excel Beyond the Basics
  • Managing Multiple Projects, Priorities & Deadlines